Customer Care Executive Job Openings In Serco BPO at Delhi

Company name: Serco BPO

Industry : BPO/ITES

Job Description :* Monitoring the call as per compliance

* Ability to take on call calibration sessions with client/s, Operations team.

* Ability to identify the gap between ‘As Is’ and ‘Desired’ in process/s

* Preparing evaluation sheet

* Taking quality sessions

* Giving feedback to agents

-Call Monitoring- Call Barging-Call Auditing-Quality Auditing

Experience :0 – 5 Years

Qualification: UG – Any Graduate – Any Specialization,Graduation Not Required PG – Any PG Course – Any Specialization,Post Graduation Not Required

Location: Delhi/NCR

Company Profile : A LEADING DOMESTIC BPO

Contact Details :

Company Name: Serco BPO

Website:Not Mentioned

Executive Name:CHAYA

Address:Not Mentioned

Telephone:011-45081295

Click Here To Placement Papers

Click Here For More

View the original article here